How do I whitelist Ebsta's IP addresses in Salesforce?

Ebsta Support -

We believe that your connectivity issues are being caused by security restrictions on users' Salesforce accounts - specifically IP restrictions. You will need to whitelist our IP address to successfully connect. Below are some instructions you can follow.

Whitelisting Ebsta IP Ranges for your Organization in Salesforce

You will need to be a Salesforce Administrator to alter IP ranges. If you are a Salesforce Administrator, please follow the instructions below.

1. Login to your Salesforce account and click on Setup

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2. Go to Security Controls

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3. Go to Network Access

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4. Click New

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5. You will need to enter Ebsta's IP details separately with the same Start and End IP range.

 

54.86.70.36

54.84.33.166

54.173.237.204

54.174.28.2

52.20.165.29

 

Whitelisting Ebsta IP Ranges for your Profiles in Salesforce

You can control which users can/cannot connect Ebsta by settings up IP restrictions against Salesforce profiles and/or individual user accounts.

You will need to be a Salesforce Administrator to alter IP ranges. If you are a Salesforce Administrator, please follow the instructions below.

 

1. Login to your Salesforce account and click on Setup

Screen_Shot_2014-03-26_at_10.49.47.png

 

2. Go to Manage Users

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3. Go to Profiles.

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4. Select the appropriate Profile. Then hover over Login IP Ranges and click New.

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5. You will need to enter Ebsta's IP details separately with the same Start and End IP range.

 

54.86.70.36

54.84.33.166

54.173.237.204

54.174.28.2

52.20.165.29

 

You can find more information on this here:

https://help.salesforce.com/apex/htviewhelpdoc?id=security_networkaccess.htm&language=en_US

http://help.salesforce.com/HTViewHelpDoc?id=login_ip_ranges.htm&language=en_US